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Frequently asked questions

  • How long will it take for my order to arrive?
    Our shipping partner is UPS, and it may take between 1-5 business days to deliver once shipped! At this time, due to COVID, longer shipping times may occur that are out of our control.
  • Can I build my own box with the items I want in it?
    Though not reflected on the site, yes, you are able to build your own box. Minimum of 4 items per box. Please email us at info@thoughtfullygifting.com with your items of choice.
  • My box is a gift, do you include packing slips?
    We do not include packing slips – don’t worry, we won’t ruin the surprise. 😉
  • Where do you ship?
    We ship to the lower 48 in the United States.
  • What is your return policy?
    We do not accept returns, however, if you have any issues, please email us at info@thoughtfullygifting.com.
  • My box says it was delivered, but the recipient says they never received it?
    We encourage your recipient to take a good look around their porch, mailbox, and check with neighbors. If the order still cannot be located, please email us at info@thoughtfullygifting.com.
  • What is the size of the boxes?
    The dimensions of the larger box are 10 x 8 x 4. The dimensions of the smaller box are 8x6x4.
  • How do you ship your products?
    We ship our products via UPS.
  • Got another question?
    Email us at info@thoughtfullygifting.com.
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